FAQ
Do my clients need an account?
Section titled “Do my clients need an account?”No. They get an email with a link to your invoice and a PDF.
Does Du3 take payments?
Section titled “Does Du3 take payments?”Not yet. Your clients pay you, and you pay contractors, the way you do today. An admin marks each invoice paid when the money lands. See Sending invoices.
Is my data kept separate from other companies?
Section titled “Is my data kept separate from other companies?”Yes. Each workspace you connect belongs to one Du3 organization, and every request is checked against it. Du3y can only see and change your own company’s invoices. See Security.
What currencies can I use?
Section titled “What currencies can I use?”You pick the currency on each invoice, and set a default for your company. Today you can use Nigerian naira (NGN), US dollars (USD), British pounds (GBP), euros (EUR), Ghanaian cedis (GHS), Kenyan shillings (KES), South African rand (ZAR) and Canadian dollars (CAD).
Why does an amount say “₦1.2M”?
Section titled “Why does an amount say “₦1.2M”?”In lists and totals, big amounts are shortened: K means thousand, M million, B billion. They’re rounded down, so ₦1,250,500 shows as ₦1.2M. To see the exact amount, hover over it on the web. In the app, tap the total on Home, or open the invoice. Invoices, payments and billing always show the exact amount.
How do I sign in on the Du3 app with my email?
Section titled “How do I sign in on the Du3 app with my email?”Type your email on the sign-in screen and tap the link we send you. On the same phone, the link opens the Du3 app and signs you in. If it opens in your browser instead, tap Open the app. Each link works once.
Do Du3 links open in the app?
Section titled “Do Du3 links open in the app?”Yes. On a phone with the Du3 app, links to your Du3 pages (invoices, links, settings, setup and the contractor portal) open in the app. Without the app, the page opens in your browser and suggests getting the app from the App Store or Google Play. Tap Continue on the web to keep using the browser; we won’t ask again for a week.
What if my team doesn’t use Slack or Discord?
Section titled “What if my team doesn’t use Slack or Discord?”Use Du3 on the web and in the app. You can connect a workspace any time. If your team uses Discord, see Using Du3y in Discord.
Can I use more than one alert channel?
Section titled “Can I use more than one alert channel?”The Business plan lets you post alerts to more than one Slack channel.
Can contractors see other people’s invoices?
Section titled “Can contractors see other people’s invoices?”No. A contractor only ever sees the invoices they sent.
Can I get a deleted invoice back?
Section titled “Can I get a deleted invoice back?”Yes, for 30 days. Admins can restore it from the app.
Is there a free trial?
Section titled “Is there a free trial?”There’s no free tier and no free trial for public sign-ups. Teams in our private beta get 2 weeks with every feature, free. See Billing.
What happens if I stop paying?
Section titled “What happens if I stop paying?”Nothing is deleted. Your company becomes read-only: you can see every invoice and download your data, but you can’t change anything, and your invoice links stop working until you pick a plan again. See Billing.
How do I delete my company’s data?
Section titled “How do I delete my company’s data?”The owner can export everything and then delete the company in Settings. We keep a deleted company for 90 days, then delete it for good, with all its invoices, contacts and files. See our Privacy policy.
I still have a question
Section titled “I still have a question”Email [email protected].